Termiņi un nosacījumi

1. General provisions

1.1. These Rules determine the order of provision of the services offered on the websites of UAB „Technologijų era“ www.siuskpigiau.lt, www.sendparcel.com and payment for them, requirements for the preparation of Consignments and ordering of services, cases of liability of the service provider and limitations of provided services. 

1.2. By submitting the Order, the Customer confirms it has familiarised with the present Rules (terms and conditions) and agrees with all their provisions unconditionally. 

1.3. The Parties agree the relations between UAB „Technologijų era“ (otherwise „Sendparcel“) and the Customer that are not discussed in the present Rules are regulated by the legislation of the Republic of Lithuania and other legal acts.

2. Services of „Sendparcel“ 

2.1. „Sendparcel“ enables sending Consignments with international Consignment transportation companies which has cooperation contracts with ‘’Sendparcel’’. In the present Rules, the Consignment transportation companies and their employees are defined with the term Courier

2.2. The Consignments are transported by the Courier Customer has chosen, but the Transportation Contract is concluded between the Customer and „Sendparcel“. „Sendparcel“ is liable for the transportation of the Customer’s Consignment and coordinates the details with the Courier. 

2.3. By ordering the Consignment transportation service, the Customer may choose any Courier depending on the service, price or other criteria.

3. Definitions of the Agreement

3.1. "Sendparcel" - UAB „Technologijų era“ and its employees / service provider.

3.2. Package - one piece (envelope, box, roll etc.) of properly packed and marked items.

3.3. Consignment - package that is sent by one Sender to one Receiver and described in one Consignment document or a few Packages delivered to one address one or more Packages described in one Shipment document (Shipping label) and sent by one Sender to one Receiver and delivered to one particular address.

3.4. Standard Consignment - Package, which all dimensions (length, width, height and weight) meet the requirements for the Consignment of the service chosen by the Customer. The requirements of a concrete service for a Standard consignment are indicated in the description of Services, section 7.

3.5. Non-standard Consignment - in case at least one of the sizes indicated in clause 3.4 exceeds the permissible ones, the consignment is considered Non-standard and surcharges can be applied to the delivery.

3.6. Courier - legal entity which has a cooperation agreement with “Sendparcel” and transports Consignment provided by the Customer.

3.7. Sender/Customer - legal entity (including its employees) or natural person (at least 16 years old on the day of ordering), which has: 1) registered on “Sendparcel’s” Website; 2) placed an Order and concluded (or did not conclude) the Service provision contract and 3) transfers a properly prepared and marked Consignment (gives to the Courier) to transport it to the indicated Receiver. The Customer can be a Sender, but the Sender is not always a Customer.

3.8. Receiver - legal entity or natural person indicated on the Consignment Package and in the Consignment document as the person the Consignment is addressed to that accepts the Consignment in the place of destination.

3.9. Website - websites www.siuskpigiau.lt, www.sendparcel.com administered by „Sendparcel“. By visiting or using any of these websites and/or all of them, the Customer confirms it agrees with the present Rules. Hereinafter in the Rules, the Website www.siuskpigiau.lt means all the websites of „Sendparcel“ – www.siuskpigiau.lt, www.sendparcel.com.

3.10. Guaranteed delivery - Consignment delivery service when „Sendparcel“ guarantees the Consignment will be delivered within the exactly indicated term. In the description of each service, section 7, it is indicated whether the delivery terms are guaranteed. The Guaranteed delivery service grants the money return guarantee unless the Consignment was delivered within the foreseen term. The delivery on weekends cannot be part of Guaranteed delivery service.

3.11. Remote location - place of picking or delivering Consignment in an especially remote and/or difficult to approach territory, which can lead to Surcharges.

3.12. Value of the Consignment - price of all the items in the Consignment for that the Sender purchased them and can prove it with the available purchase documents.

3.13. Pre-payment account - Customer’s pre-paid account on the Website of „Sendparcel“, which can be topped-up by any of the payment methods provided and used while placing an order.

3.14. Consignment documents - waybill, manifest, covering letter or another type of document provided by „Sendparcel“ to the Customer, based on which Courier accepts the Consignment for the transportation, which approves these present Consignment delivery Rules as obligatory for the parties and has a unique Consignemnt number (barcode) as well as the document according to which Courier transfers the Consignment to the Receiver. The Customer is liable for the accuracy of the data included in the Consignment document.

3.15. Amount of the insurance - amount with that the Customer insures the Consignment, which does not exceed the value of the Consignment.

3.16. In writing - a way of notifying and transferring information to “Sendparcel” or the Customer directly in writing, sent by registered mail, email or fax.

3.17. Working Day - any calendar day of the year set by the state of the Republic of Lithuania as a working day.

3.18. Surcharges - costs that emerged in the Order execution period after the payment without the fault of the Courier or „Sendparcel“, could not have been included in the price at the Order acceptance moment and shall be paid by the Customer.

3.19. Prohibited items - items which cannot be sent using the services of „Sendparcel“. The list of Prohibited items is announced publicly and constantly renewed on the website.

3.20. Non-compensable items - items which are not recommended for shipping using “Sendparcel’s” service and in case it is lost or damaged, any of the insurance will be invalid. These items are documents, valuable and other items which is difficult to determine the value of it, as well as fragile and shockproof items. The list of Non-compensable items is announced publicly and constantly renewed on the website.

3.21. Damaged Consignment - damage to the Customer’s Consignment during the transportation from picking from the Sender to the delivery to the Receiver because of the Courier’s mistake. The Consignment is considered damaged in case its content is damaged together with the package.

3.22. Loss of a Consignment - Loss of the Consignment during the transportation from the moment of picking the Consignment from the Sender that is confirmed by „Sendparcel“ to the Customer in writing.

3.23. Consignment self-service - service when Consignments are sent and/or accepted in the Consignment self-service terminals of different cities. 

3.24. Delivery by third parties - type of delivery when the Customer and payer is neither the Sender nor the Receiver of the Consignment. This delivery is coordinated and any arising issues are solved with the Customer of the Consignment only. The Sender and the Receiver are third parties in case of this delivery and „Sendparcel“ does not have any obligations to them.

4. Placement and cancellation of the Order

4.1. „Sendparcel“ provides services according to the order made by the Customer (hereinafter – Order) in accordance with the present Rules. The parties agree clearly „Sendparcel“ is not obligated to accept any Orders from the Customer. The Order will only be considered accepted after getting the confirmation from „Sendparcel“. „Sendparcel“ reserves a right to refuse, accept and/or cancel any Order ex parte. 

4.2. „Sendparcel“ shall confirm the Customer’s Order in writing within 1 (one) working day from the moment of making the Order to „Sendparcel“ by the Customer. Until the moment of confirmation of the Customer’s Order, it is considered the Customer’s Order is not confirmed. „Sendparcel“ does not execute any non-confirmed Orders. 

4.3. In the Order form, Customer shall indicate all the requisites required while placing an Order on the Website of „Sendparcel“. Unless the Customer provides all the information required in the order form, „Sendparcel“ is entitled to refuse to execute this Order.

4.4. The Customer is entitled to ask „Sendparcel“ to cancel the Order. The Customer executes the right to refuse the Order properly in case the Customer makes an unambiguous application (free-form cancellation) about the cancellation of the Order. The Customer shall send the notification about the cancellation of the Order to the email of „Sendparcel“ info@sendparcel.com; it is obligatory to indicate the number of the Order which requires cancellation when notifying. 

4.5. „Sendparcel“ shall confirm the unambiguous application of the Customer about the cancellation of a concrete Order without unsubstantiated delay.

4.6. For the services provided before the cancellation of the Order, the Customer obligates to pay „Sendparcel“ the amount that is proportional to the services provided before the moment the Customer informed about the implemented right to cancel the Order as well as other costs suffered by „Sendparcel“ before the cancellation of the Order. 

4.7. The Customer’s notification about the cancellation of a concrete Order will not determine the cancellation of any other Orders made by the Customer that were submitted, confirmed and (or) are being executed, meaning the Customer can implement the Order cancellation right in respect of every concrete Order. 

4.8. The Customer shall use its right to cancel the Order honestly, not to abuse it and pay the charge indicated in clause 12.4 of the present Rules. 

4.9. The payment for the service is returned according to the Return Policy

4.10. The Customer is entitled to cancel any Order before the Consignment is picked from the Sender (unless it is indicated otherwise in the description of the chosen service). After the Courier picks the Consignment, the Customer (Sender) is not entitled to cancel the Order – it is considered the Order is being executed and appropriate payment is applied to it.

4.11. „Sendparcel“ and (or) the Courier are entitled to refuse to accept and (or) execute the Order in case it emerges the Prohibited and (or) dangerous items and (or) substances were transferred for the delivery without informing „Sendparcel“ and the Courier. In this case, „Sendparcel“ and (or) the Courier are entitled to appeal to appropriate authorities without informing the Customer in advance and perform all the other acts that are necessary in order to reduce (annul) the risk related with the content of the sent Consignment. The Customer is liable for all consequences to a full extent and it obligates to compensate all the costs suffered by „Sendparcel“ and (or) the Courier including but not limited with the above-mentioned ones. In this case, the money for the transportation of the Consignment is not returned to the Customer in this case and its costs, disadvantages and losses are not compensated. The Customer can be prosecuted. 

4.12. The Courier and (or) „Sendparcel“ are entitled to refuse to accept the Order or pick the Consignment in case the Consignment Package is improper or there is a discrepancy of information between the Order and the actually provided Consignment.

4.13. While placing an Order, the Customer states and confirms the Consignment meets all the requirements of these Terms and conditions (and/or contract) as well as applicable law. In case the Customer fails to observe and (or) ensure proper observation of the requirements and instructions of these Terms and conditions in respect of the characteristics and limitations of the Consignment on purpose or by mistake (including negligence) and „Sendparcel“ and (or) the Courier start providing services, it is considered the services are provided at the Customer’s risk only.

4.14. „Sendparcel“ does not guarantee the possibility to stop the Consignment after the Courier has picked it.

5. Insurance of the Consignment

5.1. The services offered by „Sendparcel“ involves Standard insurance that enables getting the maximum compensation of 100 EUR per Consignment (not every separate package of it) in case it is lots or damaged during the transportation unless the Additional insurance of the Consignment was bought at the moment of ordering. 

5.2. While placing an Order, the Customer can insure the Consignment additionally (unless it is indicated otherwise in section 7). The Additional Consignment insurance price is equal to 2% from the amount of insurance chosen by the Customer, but it cannot be lower than 11,60 EUR + VAT (in case it is applied in accordance with the law). The chose amount of the Additional insurance is the highest amount that can be requested by the Sender from „Sendparcel“ in case the Consignment is lost or damaged during the transportation of the Consignment: from picking it from the Sender to the delivery of the Receiver. The amount of the Additional insurance cannot exceed the value of the Consignment. In case the Consignment is insured additionally, the Standard insurance is invalid. 

5.3. Standard and Additional Insurances are not valid for the Prohibited or Non-compensable items. 

6. Rates and payment of services

6.1. The valid service price is indicated on the Website of „Sendparcel“ at the Order filling moment. The price is shown in euro (EUR). By submitting the Order, the Customer pays the Consignment delivery costs only. All the charges that can be applied by the Customs office of the Receiver’s country shall be paid. The Customer also pays Surcharges. 

6.2. „Sendparcel“ is entitled to change the prices of the services indicated on the Website on a regular basis ex parte without prior warning. In order to avoid any doubts, the valid and applicable service price is the price announced on the Website of „Sendparcel“ at the moment when the Customer submits an Order including the related provisions from the Terms and conditions.  

6.3. The payment for the services can be performed in one of the payment methods indicated by „Sendparcel“ and chosen by the Customer. 

6.4. The payment is deducted automatically at the Order acceptance moment. In case the Sender provides false data about the Consignment, Surcharges are calculated. In case the dimensions or weight of the Consignment are inexact or higher, the difference of the Order price is not returned. 

6.5. In case of a debt, the Customer shall pay it not later than within 7 (seven) calendar days since the day of getting a notification about the debt. In case the Customer delays doing it, it shall pay the penalty of 0.5% for every delayed day from the amount that was not paid on time. The calculation of the penalty starts on the next calendar day after the deadline. 

6.6. In case of a dispute about the payment, the Customer shall submit the originals of the documents proving the fact about the payment.

6.7. Unless the debt is paid within the term set in clause 6.5, „Sendparcel“ reserves a right to collect the debt through third parties. The Customer obligates to compensate all the costs suffered by „Sendparcel“ that are related with the collection of the debt in case it was appealed for the financial duties of Customer that were not executed in time or executed improperly. 

6.8. Loyal customers can get additional discounts for the services provided. All the information related with the Customer’s discounts and delivery prices is confidential and cannot be disclosed.  

6.9. Discounts are not summed. 

6.10. Valid discount codes shall be entered while filling out the Order form and cannot be returned unless they were used on submitting the Order. 

6.11. The discounts granted to the Customer can be changed or annulled by „Sendparcel“ ex parte in case the Customer fails to execute its obligations and (or) executes them improperly. 

6.12. In order to get back the money from the Pre-payment account of „Sendparcel“, the Customer shall write to „Sendparcel“. Payments are always returned to the Customer and to the account they were transferred from only. The payment is returned within 10 (ten) working days since the appealing by the Customer for the return of the money from the Pre-payment account. „Sendparcel“ is entitled to deduct all the amounts due by the Customer to „Sendparcel“ from the Pre-payment account of the Customer ex parte according to its previous Orders if any. 

6.13. In case the Customer cancels the Order for that the advance payment was made in accordance with the provisions of section 4 of these Terms and conditions, „Sendparcel“ returns the amounts received in relation with this Consignment to the Customer without unsubstantiated delay, but in any case not alter than within 10 (ten) working days when „Sendparcel“ gets a notification about the cancellation of the Order and the circumstance is confirmed the Consignment was not picked. „Sendparcel“ returns the amounts to the Customer in the same payment method that was used for the initial payment. 

6.14. The Customer is always liable for the payment of all the costs and charges that are related with the Consignment including surcharges, import/export procedure services, customs duties and other state taxes. 

7. Description of services provided by „Sendparcel“

7.1. „Sendparcel“ provides the delivery services „door-to-door“ except the case of ordering the Consignment self-service, but the service „door-to-door“ is impossible in certain locations of the world. Description of Services provided by „Sendparcel“:

 

Term

Compensation

Additional insurance

Limitations

Tracking

Picking

Characteristics

DHL
Express

Non-guaranteed

Free compensation up to 100 EUR is paid for the consignment in case it is damaged or lost*

Maximum compensation for additionally insured consignment – full declared value of the consignment

Max. weight - 1000 kg. Max. length - 240 cm.

Yes

Yes

When calculating delivery price, it is taken into account which is higher – the real weight or volume.

DHL
Economy

Max. weight - 1000 kg. Parcels exceeding 120 cm (length) x 80 cm (width) x 80 cm (height) must be placed on a pallet. Max. dimensions of a pallet are 120 cm (length) x 100 cm (width) x 160 cm (height). 

TNT Express

Non-guaranteed

Free compensation up to 100 EUR is paid for the consignment in case it is damaged or lost*

Maximum compensation for additionally insured consignment – full declared value of the consignment

Max. weight - 500 kg. Max. lenght - 120 cm.

Yes

Yes

When calculating delivery price, it is taken into account which is higher – the real weight or volume.

TNT
Economy

Max. weight - 1000 kg. Max. dimensions - 240 cm (length) x 120 cm. (width) x 180 cm (height).

Siųsk pigiau Express Non-guaranteed Free compensation up to 100 EUR is paid for the consignment in case it is damaged or lost* Maximum compensation for additionally insured consignment – full declared value of the consignment Max. weight - 500 kg. Max. lenght - 120 cm. Yes Yes When calculating delivery price, it is taken into account which is higher – the real weight or volume.
Siųsk pigiau Economy Max. weight - 1000 kg. Max. dimensions - 240 cm (length) x 120 cm. (width) x 180 cm (height).

Itella
Express

Non-guaranteed

Free compensation up to 100 EUR is paid for the consignment in case it is damaged or lost*

Not available

Max. weight - 31 kg. Max. dimensions - 180 cm (length) x 60 cm (width) x 60 cm (height). Max. extent - 300cm of the formula: length + width + height = < 300.

Yes

Yes

ITELLA does not transport any envelopes and pallets. These consignments will be returned to the sender without a possibility to return the payment. In case the consignment is over 31kg, the sender/receiver shall take care of its loading/unloading. In case of exceeding the maximum permissible weight and/or dimensions of the consignment, the consignment will be returned to the sender without a possibility to return the payment.

Itella
Economy

Itella-gls
Economy

Non-guaranteed

Free compensation up to 100 EUR is paid for the consignment in case it is damaged or lost*

Not available

Max. weight - 40 kg. Max. dimensions - 200 cm (length) x 80 cm (width) x 60 cm (height). Max. extent - 300 cm of the formula: (width + height) x 2 + length= < 300.

Yes

Yes

ITELLA-GLS does not transport any envelopes and pallets. These consignments will be returned to the sender without a possibility to return the payment. In case the consignment is over 35kg, the sender/receiver shall take care of its loading/unloading. In case of exceeding the maximum permissible weight and/or dimensions of the consignment, the consignment will be returned to the sender without a possibility to return the payment. 
In case it is impossible to get in touch with the receiver and/or find it in the indicated address, the consignment will be left in the terminal.

Venipak
Express

Non-guaranteed

Free compensation up to 100 EUR is paid for the consignment in case it is damaged or lost*

Not available

Max. weight - 700 kg. Max. dimensions - 120 cm (length) x 80 cm (width) x 170 cm (height).

Yes

Yes

In case it is impossible to get in touch with the receiver and/or find it in the indicated address for the second and third time, every repeated delivery as well as return of the consignment to the sender and readdressing of the consignment to the receiver are taxable with the same amount. The courier’s call costs 1 EUR / 2 EUR.

Omniva
express 

Non-guaranteed

Free compensation up to 100 EUR is paid for the consignment in case it is damaged or lost*

Not available

Max. weight - 2500 kg. Max. dimensions - 120 cm (length) x 100 cm (width) x 170 cm (height).

Yes

Yes

On calculating the delivery price, it is taken into account which is higher – the real weight or volume. A false courier’s call costs additional 5 EUR. A false courier’s call for a bulky consignment costs additionally 8 EUR.

Omniva
Post box
Post box

Non-guaranteed

Free compensation up to 100 EUR is paid for the consignment in case it is damaged or lost*

Not available

Max. weight - 30 kg. Max. dimensions - 64 cm (length) x 38 cm (width) x 39 cm (height).

Yes

No

When calculating the delivery price, it is taken into account which is higher – the real weight or volume.

Omniva
Post box
Courier

Omniva
Courier 
Post box

Third country indirect deliveries

Non-guaranteed

Free compensation up to 100 EUR is paid for the consignment in case it is damaged or lost*

Additional cover up to full shipment value available.

Max. weight - 1000 kg. Max. length - 240 cm.

Yes

Yes

This service uses the greater of actual weight and volumetric weight when calculating price.
Parcel goes through the "Senparcel" transit point.

Third country direct deliveries

Non-guaranteed

Free compensation up to 100 EUR is paid for the consignment in case it is damaged or lost*

Not available

Max. weight - 1000 kg. Max. length - 240 cm.

Yes

Yes

This service uses the greater of actual weight and volumetric weight when calculating price.

*In case a damaged consignment is delivered, it is obligatory to mark at the moment of delivery together with the courier the consignment is damaged and take a photo of it. Photos will be necessary on appealing for the compensation.



8. Transfer of the Consignment to the Courier

8.1. The Customer (Sender) transfers the prepared Consignment that meets the requirements of the Terms and conditions to the Courier on its arrival. Clear, legible and correct requisites of the Customer (Sender) and the Receiver shall be indicated on the Consignment. 

8.2. The Customer is liable for the information provided while ordering the service. It obligates to compensate all the losses suffered by „Sendparcel“ and the Courier that can arise because of false or inexactly indicated data. „Sendparcel“ and the Courier are not obligated to check the truthfulness of the information provided in the Consignment documents.  

8.3. When sending any limitations-exceeding Consignments in the cases that are indicated in the description of services, they can be returned to the Sender and the payment can be deducted as if the transportation was completed. 

8.4. The Customer is liable for the content of the Consignment. 

8.5. On creating the Order, the Customer indicates the date and time of picking the Consignment (if possible) and the place. The time of picking the Consignment chosen by the Customer is not guaranteed. 

8.6. If the Courier has not arrived to pick up the Consignment, the Customer shall inform about it „Sendparcel“ and not the Courier directly. 

8.7. In case the Delivery service is marked with the mark „Printer is compulsory “, the Sender shall print the Consignment documents received by email or downloaded from the Customer’s account on the website of „Sendparcel“, sign them and attach to the Consignment. Unless these requirements are observed, any complaint of the Customer about the damage to the Consignment or loss of the Consignment as well as request to return the payment for the service can be rejected.  

8.8. Depending on the chosen service and country of delivery, „Sendparcel“ can provide additional documents which shall be attached onto the Consignment. Unless it is done, the Consignment can be late or Surcharges can be applied. 

8.9. The Courier is entitled not to accept an unpacked, improperly packed, unmarked or improperly marked Consignment as well as Consignment that may contain Prohibited items.

8.10. The Courier is entitled not to wait until the Consignment is prepared for the transfer. 

8.11. The Courier is entitled to change the Consignment number. The information about the Consignment can only be received by getting in touch with „Sendparcel“. 

8.12. The Courier only picks Consignments on Working days and in his/her working hours. 

8.13. The Sender shall create conditions for the Courier to pick the Consignment. 

8.14. The Courier (Courier’s driver) shall sign the Consignment documents when picking up the Consignment. The Customer shall submit the documents that prove the picking of the Consignment at the request of „Sendparcel“.

8.15. The Customer is the only person that is liable for the truthfulness of provided data. The Courier is not obligated to check this data.

8.16. When accepting the Consignment, „Sendparcel“ or the Courier are entitled to request to enter notes about the marking and numeration, external condition of the Package, transportation conditions and other significant data in the waybill. In case the Customer disagrees with the notes and refuses to sign below, „Sendparcel“ is entitled to refuse to execute its duties according to the present Rules.

9. Requirements for Consignments

9.1. Sent items shall be packed in a safe and proper way. An item that is attached to the Consignment in the external part of the Package can be treated as a Prohibited one. 

9.2. Envelopes, pallets and framed container can be sent by choosing the services in which description it is not indicated otherwise. On sending the above-mentioned packages and using the services they cannot be transported with, the Packages are returned to the Sender and the payment is deducted as if the transportation was completed. 

9.3. The Customer is liable for proper and safe packing of the Consignment and takes all liability for the observation of these requirements. Any complaint from the Customer about the damage that was caused by an improper and/or insufficient Package can be refused as unsubstantiated. 

9.4. The Consignment Package shall sustain the weight of sent items, protect them from possible defects and withstand a fall from a low (up to 1 m) height. The Packages sent using the services of „Sendparcel“ shall withstand an insignificant external impact. 

9.5. There cannot be any elements on the Package that can affect the safety (integrity) of other consignments, health (safety) of people and (or) environment and (or) can cause any damage (injuries).

9.6. Improperly packed and unsafe Consignments cannot be sent.

9.7. The Customer shall put extra warning signs in case there are special handling conditions required for the Consignment (for example, fragile, to keep in a vertical position, to keep in a dry place, not to keep next to certain substances (elements) etc.).

9.8. In case the Consignment needs a repacking procedure, the Customer enables „Sendparcel“ and the Courier to perform the repacking service with an additional charge indicated in the final invoice issued by „Sendparcel“ for that Consignment or in an additional invoice issued by „Sendparcel“ according to the Courier’s calculations („Sendparcel“ receives this invoice from the Courier after the delivery of the Consignment).

9.9. The Customer agrees that in case its Consignment damages another Consignment or other Consignments, it will compensate the damage to the Service provider, Courier and/or Senders of other Consignments at their request.

10. Suspension, checking, detention, destruction or return of the Consignment

10.1. The Consignments that may be included in the list of Prohibited Consignments or improperly packed Consignments that were accepted for the transportation without knowing it or Non-compensated Consignments can be returned to the Customer (Sender) at its cost, detained at the Customs office and (or) stored as long as the Receiver picks them. In these cases, the Receiver will be informed about the terms Consignment can be picked up. In case the Receiver fails to accept the Consignment within the indicated term and there is no agreement about other terms of picking the Consignment (the Customer (Sender) pays all the Surcharges related to keeping, storage of the Consignment etc.), the Consignment can be destroyed.

10.2. The Consignment can be destroyed without compensating the damage to the Customer (Sender) in the following cases: 
         10.2.1. The Consignment contains Prohibited items; 
         10.2.2. The Consignment is damaged and dangerous to other Consignments, people’s health and safety; 
         10.2.3. The Sender or the Receiver does not pick the Consignment within the set term;
         10.2.4. With the decision or obligation of appropriate authorities, such as the Customs office etc., and in other cases. 

10.3.  „Sendparcel“ is entitled to suspend the delivery of the Consignment and check the content of the Package with the act of the commission in case it suspects Prohibited items as well as items and substances which can be dangerous to people’s health or other Consignments or are prohibited to transport in the territory of other states. In this case, „Sendparcel“ takes all obligatory safety measures and is entitled to appeal to appropriate state authorities, so the Customer can be prosecuted.  

10.4. The Customer agrees „Sendparcel“, the Customs office and other authorities are entitled to check the Consignment without let or hindrance. 

10.5. The Customer (Sender) agrees and does not object and obligates not to make any claims to „Sendparcel“ and (or) the Courier including financial ones in case the competent authorities, services or other institutions open and (or) check any Consignment.

10.6. The Customer understands and acknowledges it takes full liability for the consequences in case it orders the transportation of prohibited items on purpose or by negligence, transfers them or conditions their transfer for the transportation and it obligates to defray all the losses suffered by „Sendparcel“ and (or) the Courier.

10.7. After handing over the Consignment, „Sendparcel“ and (or) the Courier do not check and are not obligated to check the content of the Consignment, but they are entitled to check it in case they suppose the content of the Consignment consists of Prohibited items, the Consignment contains other items (or not all the items) other than the ones entered while placing an order for the delivery, etc.

10.8. In case the Consignment’s tracking number shows the Consignment was detained in the Customs office, returned or rejected by the Receiver, but the Customer did not inform „Sendparcel“ about it, a related complaint (claim) cannot be submitted, the returns are not executed and the losses are not compensated.  

10.9. The Customer shall get in touch with „Sendparcel“ in case there is a threat the Consignment can be returned. In case the Consignment is returned, the Order is considered executed and the payment cannot be returned. Re-delivery surcharges are paid by the Customer. 

10.10. The Customer shall submit the invoice of sent items to the Customs office of the Receiver’s country. It should contain the reason for export and description as well as the value of the items. In case the Customs office finds a discrepancy between the sent items and description in the invoice, customs duties can be applied or Surcharges can be applied. The Consignment can be seized or returned to the Customer (Sender) at its cost and in case the Sender is a different person from the Customer – at the cost of the latter. In this case, the delivery is considered completed, so the payment cannot be returned. 

10.11. In case it emerges the content of the Consignment is not permitted according to the applicable law and (or) these Terms and conditions at any time (irrespective of whether the service provision has started or not), „Sendparcel“ and (or) the Courier have to observe the applicable law including, but not limited with the information to appropriate institutions, opening and destruction of the Consignment and (or) transfer of the Consignment to appropriate institutions. The agreement concluded in respect of the Consignment is terminated immediately because of a rough violation of the present Rules by the Customer (Sender) without a court decision and other formalities, „Sendparcel“ reserves a right to get the compensation of the suffered costs and losses caused by the termination of this agreement from the Customer if necessary.

10.12. In case the Consignment is returned and (or) destructed, returned or seized, the payment for the services performed by the Customer is not returned.

11. Tracking and delivery of Consignments

11.1. After the Consignment is brought to the place of destination, the Courier transfers it to the Receiver. The Customer is liable for the acceptance of the Consignment by the Receiver under the terms and conditions of the present Rules.   

11.2. „Sendparcel“ guarantees the delivery of the Consignment to the Receiver, but the terms of delivery are not guaranteed unless it is indicated otherwise in the description of Services (see description of Services in section 7 of the Rules). The money return guarantee is invalid in case the delay is caused by customs procedures and the delivery is to Remote locations, submitting a false address or false contacts or other data of the Receiver or non-submitting any of them and in the other cases indicated in clause 16.2 of the Rules. 

11.3. The guaranteed delivery terms are calculated from the moment the Consignment is picke up. 

11.4. Consignments are delivered on Working days and at working hours only.  

11.5. Upon the acceptance of the Consignment, the Receiver shall check the condition of the Consignment together with the Courier’s driver or representative authorized by the Courier. In case the Consignment package is damaged, it is obligatory to indicate it in the Consignment delivery document at the Consignment acceptance moment; otherwise, it is considered the Consignment was delivered to the Receiver in a good condition and the Receiver does not have any claims. After the Receiver signs any waybill or another Consignment document, the Consignment is considered transferred even if the other waybills of the same Consignment are not signed by the Receiver. 

11.6. In case of any circumstances that impede the transfer of the Consignment to the Receiver, „Sendparcel“ appeals to the Customer for further instructions. Unless the Customer provides the requested instructions on the issues of the Consignment delivery within the term set by „Sendparcel“, „Sendparcel“ is entitled to return the Consignment at the Customer’s cost to the Customer (Sender) or unload the Consignment and transfer to the storage at its cost. The Customer shall defray all the costs of getting and execution of instructions to „Sendparcel“.

11.7. „Sendparcel“ does not track the movement of Consignments in the Couriers’ or own systems. The tracking of Consignments is liability of the Customer, the Sender and/or the Receiver, thus, in case the Consignment is late or there are other delivery problems, the Customer shall inform „Sendparcel“ about it in writing immediately. 

11.8. „Sendparcel“ delivers Consignments to comprehensively indicated street addresses only except the case when the Consignment delivery option ordered is self-service and the Consignment has to be picked up by the Receiver at the pickup terminal. It is impossible to deliver any Consignments without indicating an exact address and just post box numbers or to locations without an exact address. 

11.9. The Consignment can be delivered to a neighbouring address and not to the indicated address of the Receiver, but the signature that confirms the acceptance of the Consignment is obligatory in this case. The Receiver is liable for the transfer of the Consignment to a neighbouring address. 

11.10. The Customer shall indicate the active (in-use) contact telephone number of the Receiver of every Consignment. „Sendparcel“ refuses to resend or return the payment for the delivery of Consignments in case an exact (valid) telephone number of the Receiver was not indicated on ordering their delivery. 

11.11. The Courier calls the Receiver only if he/she cannot not find him (her) in the indicated address or there are any other problems related with the delivery and transfer of the Consignment. 

11.12. The Courier executes the delivery of the Consignment to the Receiver three times. When ordering certain services, the repeated delivery of the Consignment can include Surcharges (see description of Services). Unless the delivery of the Consignment is successful, the Consignment is returned to the Customer (Sender), the Order is considered completed and the payment is not returned. Repeat delivery Surcharges are paid by the Customer.

11.13. The document with the driver’s signature confirming the picking of the Consignment shall be stored by the Customer in accordance with the legal terms and conditions, but not later than for three months after the delivery of the Consignment to the Receiver.

11.14. In case the Consignment was damaged badly during the transportation and cannot be transported further, it can be stored for a set period (different in every case) as long as the Customer or the Receiver is informed about it by „Sendparcel“ in writing and picks it until the set term.

11.15. In case the Receiver accepts a damaged Consignment, it shall indicate it on the Consignment’s transfer document signing and indicating that the Consignment is damaged; in case it picks the Consignment in the terminal, it shall take a photo next to the terminal. Otherwise, the proving of the fact about the damage to the Consignment is impeded. 

11.16. In case the Receiver refuses to accept the Consignment, the Consignment can be returned to the Sender at its cost and in case the Customer is a different person from the Sender – at the Customer’s cost. Unless the payment is received within the set term, the Consignment can be destroyed, a complaint about the missing Consignment cannot be submitted and the Consignment refusal charge can be applied and/or Surcharges can be applied.

12. Surcharges

12.1. In case of any Surcharges, transportation and delivery of the Consignment can be suspended as long as the Customer pays for it. 

12.2. Surcharges are the costs that can be suffered by „Sendparcel“ including the charges that can be calculated by the Courier or the authorities and applied to „Sendparcel“ during the Order execution at their rates (calculations), which were impossible to include in the service price at the Order submission moment. „Sendparcel“ will inform the Customer about due Surcharges after picking the Consignment and they are indicated in the final invoice issued by „Sendparcel“ in relation with that Consignment or in the additional invoice issued by „Sendparcel“ on the basis of the Courier’s calculations („Sendparcel“ receives this invoice from the Courier after the delivery of the Consignment). Surcharges are not any fines imposed on „Sendparcel“.  

12.3. Surcharges can be deducted from the credit account of the Customer. Unless it is used, „Sendparcel“ gets in touch with the Customer in writing about the payment of these costs. 

12.4. Surcharges arise in the following cases (not limited with the below-mentioned ones): 
         12.4.1. In case the Courier cannot pick the Consignment from the indicated address due to Sender’s fault, the Customer shall defray Surcharge of 5 EUR for the repeated call of the Courier; 
         12.4.2. In certain cases of the repeated delivery, the Customer shall defray different Surcharges in every case; 
         12.4.3. In case the Customer indicates false data and the Courier is unable to deliver the Consignment to the Receiver and/or the Receiver refuses to accept the Consignment and the Consignment is returned to the Sender for these reasons. In these cases, the delivery is considered completed, so the payment for it cannot be returned. The Consignment is returned at the Customer’s cost; 
         12.4.4. In case false data about the weight and dimensions of the Consignment as well as postcodes are provided in the Order. In case the Consignment is heavier or has bigger dimensions or the Receiver/Sender is in the Remote location, the Customer shall defray the difference of the Order price and administrative charge of 6 EUR and/or Consignment return charge;
         12.4.5. In case the waybill is written by the Courier and it is used instead of the Consignment documents given by „Sendparcel“, the Customer shall pay the administrative charge of 15 EUR and difference of the price delivery, if any. The Consignment can also be detained as long as the debt is paid; 
         12.4.6. In case wrong parcel is given to the Courier when few other services of different Couriers were ordered on the same day on “Sendparcel’s” website or in any other way. 
         12.4.7. In case of delivery on weekend; 
         12.4.8. In certain cases of delivery to Remote locations; 
         12.4.9. In case the Consignment documents are filled out incorrectly or the Order is cancelled, the Order annulment charge of 5 EUR is applied; 
         12.4.10. In case the Consignment is marked improperly and incorrectly; 
         12.4.11. In case the Consignment is packed incorrectly, without observing any requirements for the Consignment (for example, the Consignment is not durable and not prepared for the transportation properly (non-stackable pallet); boxes are not tight together and tighten to the pallet (for example, with packing film and belts); boxes do not fit on the pallet and are hanging outside the pallet edges; the pallets are not strong, poor quality and unbroken; additional packing is necessary, etc.);
         12.4.12. In some cases of sending Non-standard consignments; 
         12.4.13. In case the Courier waits for the Consignment for over ten minutes at the Sender’s place; 
         12.4.14. In case the Customer or the Receiver asks to change the address of picking and/or delivery of the Consignment or contact data; 
         12.4.15. In case the Courier asks to specify the details of delivery that were indicated by the Customer incorrectly;
         12.4.16. In case of failing to observe the instructions of „Sendparcel“ or execute the Customer’s duties (omission).

13. Remote locations

13.1. The terms of picking or/and delivery of Consignments to Remote locations are longer than usual. 

13.2. The guarantee of the guaranteed delivery service is invalid in case the address is in the Remote location. Before sending a Consignment to the Remote location, the Customer shall check the Receiver’s address.

14.  Prohibited and Non-compensable items

14.1. Prohibited items (Consignments) cannot be sent using any services of „Sendparcel“. Sending of this type of items (Consignments) contradicts to the Contract provisions and valid legal acts.  

14.2. Before placing an Order, it is recommended to make sure whether the Consignment can be transported using the services of „Sendparcel“. 

14.3. When ordering the delivery service, the Customer confirms it has familiarised with the list of Prohibited items and there is not any of the Prohibited items in the Consignment. The list of prohibited items is announced publicly and renewed constantly here. The Customer is obligated to ensure the Sender of the Consignment (unless it is the Customer) will not send any items included in the list of Prohibited items of „Sendparcel“ and takes all liability for the non-observation of this requirement and all consequences and obligates to compensate all the direct and indirect losses suffered by „Sendparcel“ for this reason.  

14.4. „Sendparcel“ does not recommend to send any Non-compensable items. The list of Non-compensable items is announced publicly and renewed constantly here. These items are fragile and dangerous or unsuitable for the transportation using the services of „Sendparcel“ for other reasons. In case the Customer decides to send a Non-compensable items, it does it at the own risk.  

14.5. In case the staff of „Sendparcel“ and/or the Courier notice the Customer may send a Prohibited item, the Order can be annulled immediately. 

14.6. In case the Consignment with Prohibited and (or) Non-compensable items was late, damaged or lost during the transportation, the related complaint cannot be submitted to „Sendparcel“ and the payment for the service cannot be returned, either. 

14.7. The Customer understands and agrees that in case it orders the transportation of Prohibited or Non-compensable items on purpose or by negligence, transfers them on its own or through the Sender or conditions their transfer for the transportation in another way, it takes all liability for the consequences and obligates to defray all the losses suffered by „Sendparcel“ and the Courier. The Customer also agrees that in case its Consignment damages another Consignment or other Consignments, it will compensate the damage to the Service provider, Courier and/or Senders of other Consignments at their request.

15. Customs procedures

15.1. When placing an Order, the Customer pays the Consignment transportation costs only. „Sendparcel“ is not liable for any delays of the Consignment, detentions or applicable charges related with the Customs procedures. The customs charges shall be paid by the Receiver (or by the Sender in case the Customs office agrees) before the delivery of the Consignment. 

15.2. The Customer guarantees all the statements made by it, the Sender and the Receiver, all their documents and information that are related with the import and export of the Consignment and true and correct. The Customer takes all the risk related with the liability that can arise on the basis of incorrect data and obligates to compensate all the losses suffered by „Sendparcel“ and/or the Courier. The Customer knows that in case the data provided by it about the Consignment or content of the Consignment is false or spurious, a civil claim can be made against it and/or it can be prosecuted; one of the penalties can be seizure, realization or utilization of the Consignment. 

15.3. The Customer shall defray all the fines and taxes (if any, including, but not limited with VAT), keeping (storage) charges and Surcharges that can be suffered by „Sendparcel“ and the Courier because of acts (omission) of the Customs office or other authorities or non-submission of necessary documents by the Customer and/or the Receiver. The indicated costs can also be requested to compensate or recovered from the Receiver before giving the Consignment to it. In case the costs shall be covered by the Receiver, but it refuses to do it, the Customer agrees and obligates to defray the above-mentioned Surcharges and the Surcharges that are related to the redelivery of the Consignment as well as pay the administrative charge for additional work. 

15.4. In case the Receiver fails to get in touch with the Customs office and the Consignment is destroyed, the Customer and/or the Receiver are liable for it.

16. Delayed deliveries

16.1.  Any costs of the Consignment sent by using the Guaranteed delivery service, which addresses of picking and delivery and other related information meet the requirements, will be returned fully in case it was impossible to deliver the Consignment within the set term and the Customer appealed to „Sendparcel“ in writing within 5 (five) working days since the delivery of the Consignment. 

16.2. Money is not returned in the following cases: 
         16.2.1. An incorrect address and/or contact telephone number of the Receiver were indicated when placing an order; 
         16.2.2. The addresses of the Sender or the Receiver are in Remote locations; 
         16.2.3. When delivering the Consignments, there were circumstances of the acts of God (force-majeure) (bad weather conditions, strikes etc.) that did not depend on „Sendparcel“ and/or the Courier; 
         16.2.4. There are acts of war in the country of the Sender or the Receiver; 
         16.2.5. The Customs procedures are delayed; 
         16.2.6. The Consignment is packed and/or marked improperly; 
         16.2.7. The Consignment contains Prohibited items; 
         16.2.8. It is not appealed within 5 (five) working days since the delivery of the Consignment.

17. Making claims about lost or damaged consignments

17.1. The Customer shall make a written claim about the damaged or missing Consignment not later than within 8 (eight) working days since the day of delivery of the Consignment or preliminary day of delivery of the Consignment. 

17.2. All claims shall be provided in writing directly to „Sendparcel“ and not to the Courier to the following contacts of UAB „Technologijų era“: email info@sendparcel.com and/or address Veiverių str. 142, LT-46353 Kaunas. 

17.3. The Customer is informed the Courier is not entitled to accept any complaints, claims and other written documents related with the delivery, loss or damage to the Consignment from the Customer, the Receiver of the Consignment or any other person.

17.4. The Customer shall make an official written claim to „Sendparcel“ to the above-mentioned contact email or by registered mail. When submitting a claim, the Customer shall indicate the order number, value of the Consignment, description of packages (their contents), reasons for the claim, copy of the article purchase invoice (or another official document proving the purchase of this article) with a clearly marked (accentuated) value of the damaged and (or) lost article, whether the items were new or used as well as information about the sender and the receiver of the Consignment and account to which the money shall be returned etc. When submitting a claim, the Customer is also entitled to provide photos of packages of the Consignment and (or) its content as well as other information that can help to analyse the claim properly. When submitting a claim, the Customer shall provide comprehensive information including its personal requisites in case the claim is made by a natural person and requisites of the legal entity including the payment account number in case the claim is made by a legal entity. In case a claim is made by a legal entity, the claim shall be signed by the representative of the Customer (legal entity) that is entitled to sign the documents of this kind (claim). The Customer shall submit the original of the claim with properly approved appendixes. In case the claim of the Customer (legal entity) is signed by somebody else and not the Customer’s head or another person (representative), a testified copy of the power of attorney/order with that the Customer’s representative was authorized to sign the claim shall be attached to the claim submitted by the Customer (legal entity). In case of failing to submit the necessary documents or submitting them later than within the set term, the claim is not accepted (substantiated rejection) and the losses are not compensated.  

17.5. The damaged Consignment with all the Package shall be stored by the Receiver and accessible for the inspection to the address of delivery in the total period of analysis of the complaint. 

17.6. In case the fact about the damage to the Consignment during the transportation is confirmed, „Sendparcel“ defrays the repair or purchase costs for the item depending on which of them are lower, but they cannot exceed the price of the insurance chosen when ordering the service (Standard or Additional). In case the item sent is damaged irreparably, the Receiver shall submit an official certificate from the repair centre or act from the independent agency for the assessment of losses in order to confirm it. 

17.7. The claim for the missing Consignment can only be analysed after getting a writing confirmation about the fact of the loss of the Consignment from „Sendparcel“. 

17.8. „Sendparcel“ shall analyse a written claim of the Customer about the loss, damage of the Consignment etc. and send a written answer to the address indicated of the claim maker (Customer) (including email) no later than within 30 (thirty) calendar days since the day of getting a written claim with all the documents necessary for the analysis of the claim and decision-making. 

17.9. Any compensation related with the damage to the Consignment and (or) its loss is paid to the Customer only.

17.10. „Sendparcel“ only communicates with the Customer during the analysis of the claim.  

17.11. The Customer can make an appeal about unsatisfying decision of the claim submitted by the Customer within 14 (fourteen) calendar days since the day decision was made regarding analysis of the claim.

17.12. The claims submitted later than within 6 (six) months since the day of the Consignment was sent are not analysed.

18. Liability of „Sendparcel“

18.1. In all cases, „Sendparcel“ is only liable to the Customer (person/company/party). In case the Order is made by the Sender, „Sendparcel“ does not have any contacts with the Receiver and vice versa and is not liable for any losses that can be suffered by third parties.  

18.2. „Sendparcel“ and the Customer obligate to cooperate on the recourse recovery of the losses suffered by any party from guilty third parties (Sender of the Consignment, Receiver, carrier, other parties). 

18.3. The maximum liability of „Sendparcel“ for the damaged or lost Consignment during the transportation is the amount of the insurance of the Consignment was chosen by the Customer (Standard or Additional) and the amount of the delivery costs. (For example, in case the Standard insurance was chosen when ordering the service and the Consignment was damaged/lost, Customer will receive a compensation of up to 100 EUR as well the amount of delivery costs. In case, an Additional insurance has been chosen of 600 EUR when placing an order, “Sendparcel” will compensate of up to 600 EUR plus delivery costs if the Consignment was damaged or lost).

18.4. In case the Consignment was damaged, but not lost during the transportation, just the part of the delivery costs of the Consignment that meets the appropriate weight of the Consignment, which was damaged/lost, is paid. 

18.5. In case the Consignment is lost, the liability of „Sendparcel“ is limited to the value of the content of the Consignment that cannot exceed the amount of the chosen insurance (Standard or Additional) excluding the packing costs and charge for the Additional insurance if any.  

18.6. „Sendparcel“ is not liable for the damage of the consignments that were not packed properly by the Sender and loss of the consignments that were not packed and/or marked properly by the Sender. 

18.7. „Sendparcel“ is not liable for the delay and/or non-delivery of the Consignments in case they were caused by insufficient, improper or unclear, ambiguous marking and/or improper, insufficient, unsafe packing of the Consignment or their contribution to it. „Sendparcel“ is not liable for any advice of packing and marking of Consignments on the Website. The Customer is the only person that is liable for proper and sufficient package that protects the content of the Consignment.

18.8. „Sendparcel“ is not liable for the damage or loss of the Consignments with Prohibited or Non-compensable items that were accepted without knowing it. 

18.9. „Sendparcel“ only defrays the direct losses for the Customer in case of damaging or losing the Consignment and they cannot exceed the indicated values. „Sendparcel“ is not liable for the non-received profit, income or other benefit, lost possibility to use the damaged/lost sent item, administrative inconvenience, desperation, arising problems and lost reputation and other indirect losses and damage that were caused by the execution of ordered services or are related with it.

18.10. „Sendparcel“ is not liable for any delays, losses or damage caused by the Customs officers or other institutions, seizure, destruction, detention of the Consignment and other acts or any legal acts used in accordance with the applicable law in respect of the Consignment. 

18.11. In case the Consignments were lost or damaged as well as delayed and could not be delivered on time, if Guaranteed delivery service was ordered, the compensation will not be paid under the following circumstances:
          18.11.1.    in case of natural disasters, 
          18.11.2.    in case of the acts of war in the country of the Sender and/or the Receiver, 
          18.11.3.    in case the Consignment Package is improper and/or insufficient, 
          18.11.4.    in case the Consignment is marked improperly, 
          18.11.5.    in case Non-compensable and/or Prohibited items are sent, 
          18.11.6.    under the circumstances of force majeure, 
          18.11.7.    under the other circumstances that are not controlled by „Sendparcel“ and were impossible to foresee in advance including, but not limited with the following: breakdowns of the equipment used by „Sendparcel“, online communication failures, telephone communication failures, software viruses, unpermitted access to the service provision systems, functioning errors etc.  

18.12. „Sendparcel“ is not liable for the damage caused by the natural characteristics of sent items (articles) for which they were completely or partially damaged or lost: smashed, rusted, crumbled, broken, crushed.

18.13. „Sendparcel“ is not liable in case the Receiver has accepted the Consignment and signed it has received it. The risk of accidental ruination or damage of the items (articles) in the Consignment falls to the Receiver since the Consignment acceptance moment.

18.14. The damage according to the substantiated claim of the Customer that was approved by „Sendparcel“ is compensated within 30 (thirty) calendar days since the decision making day.

19. Control of the Customer’s website account

19.1. Before creating a first Order, the Customer shall create its account on the Website, under the registration section. To fill out the obligatory fields correctly and comprehensively is necessary in order to make further orders. The information about the Customer provided during the registration will be used for the service provision, charging, history of service provision and use of loyalty discounts. The use of the personal data provided by the Customer is defined by the valid Privacy Policy of „Sendparcel“.  

19.2. The Customer is exceptionally and fully liable for the exactness and accuracy of the data and information provided on the Website when both creating and using the account. Customer is entitled to change its information at any time by logging in on its “Sendparcel” account.

19.3. The data in the Customer’s account will be managed by using the IT means of „Siusk pigiau“ as much as it is obligatory for the service provision. In case the Customer has created its account fails to order services for longer than 10 (ten) years, the Customer’s account is annulled and its data is destroyed.

20. Management of the personal data

20.1. The Customer agrees „Sendparcel“ can control and manage the personal data of the Customer (Customer’s representatives) for the purpose of the conclusion and execution of the Contract with the Customer and protection and defence of legal interests of „Sendparcel“. You can find more information about the management of the personal data executed by „Sendparcel“ in the Privacy Policy on www.sendparcel.com. The Customer can appeal to „Sendparcel“ on all the issues of protection of the personal data to the following address: UAB „Technologijų era”, Veiverių str. 142, LT-46353 Kaunas, Lithuania or by email: info@sendparcel.com.

20.2. The Customer is informed about the rights foreseen in the General Regulations of the Protection of Personal Data 679/2016: to know and get information about the management of provided personal data, familiarize with the personal data and its management, request to correct or destruct the personal data in the cases that are set out in the legal acts or disagree with the management of the personal data.

20.3. „Sendparcel“ uses proper technical and organisational data safety assurance means for the assurance of the safety of data observes the principles of confidentiality.

21. Rights of third parties

21.1. Any party that is not the party of this agreement (for example, Receiver) cannot make any claims and/or enforce other conditions

22. Other provisions

22.1. „Sendparcel“ retains an irrevocable right to amend and supplement these Terms and conditions at any time and ex parte, in any way and to any extent in case it is necessary in accordance with the applicable law and on discretion of „Sendparcel“. The amended (updated) edition of the present Rules shall be provided on the Website of „Sendparcel“. In case the Customer keeps on using the Website or places Orders after the appropriate amendment of these provisions in accordance with the amended (updated) provisions of the Rules (Terms and conditions), it will be considered the Customer has agreed with the new edition of the Rules and accepted the amendments. It is recommended for the Customer to check the Website on a regular basis to get information about any possible amendments (updates).

22.2. The Customer shall observe the information of confidentiality provided on the Website (for example, when logging in onto the Website or communicating) and is liable for any consequences of disclosure of this information to third parties irrespective of whether this disclosure was deliberate or occurred by negligence or inadvertence. „Sendparcel“ does not provide any guarantees for the technical or functional properties of the Website or virus protection and is not liable for the damage to the Customer or its computer system.

22.3. All disputes are solved in the negotiations. Unless an agreement is found, disputes are solved in accordance with the legislation of the Republic of Lithuania. In case a dispute shall be transferred to the court, the case would be judged in Kaunas Chamber under Kaunas District Court.  

22.4. The Terms and conditions are superior and have priority to the provisions of any other documents. In case the Customer deviates from these Terms and conditions while placing an Order, the provisions of the Terms and conditions and (or) the contract are applied.

22.5. In case any provision of the present Rules contradicts to any valid international treaty, the legislation of the Republic of Lithuania, decree or resolution of the Government, order of the Ministry or requirements of other applicable legal acts, this provision remains valid as a part of the agreement between „Siusk pigiau“ and the Customer as much as it complies with the above-mentioned legal acts. Any invalid provision does not have an influence on the validity of other provisions of the present Rules.

Last update: 29 April 2019, 16:28

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