Documents and other items listed below are not covered by any insurance (standard or additional) in the event of loss or damage to the item, as the value of these items is difficult to determine or prove. If you ship these items, we recommend that you get an insurance yourself. If you’re shipping these items, it is at your own risk:
Sendparcel does not provide guaranteed delivery services, so if the shipment does not reach the recipient by the desired delivery time - the losses incurred are not compensated.
Missing or damaged items shall be compensated by the carrier only upon the submission of proof of purchase containing the value of the consignment’s content. Only securely packaged items are compensated if the packaging of the parcel has been damaged externally. Tips of how to pack your parcel can always be found on Parcel packaging page.
The following items (or any item similar in description or content) can only be carried if the description is altered by the customer prior to completing their order:
|Unacceptable content description||Acceptable content description|
|Car part||BMW left side-view mirror|
|Gift||Baby playtime gym mat|
|eBay||Mobile phone in its original packaging|
|Sample / Example||Kitchen cupboard handle sample|
|Personal items||2 pairs of shoes, jumper and a coat|
Please note that Sendparcel does not refuse to ship such items if they are not on the Prohibited Items List - just a more detailed description is required (what exactly is a personal item, what gift, what item from ebay.com will be sent, etc.).